This page explains what personal data RIVAANTECH collects, why, where it is kept, who helps us process it, how long we keep it, and how you can see, correct or delete it. It covers this website, rivaantech.ae, and RIVAANTECH AI Desk, the system we use to answer messages sent to us on WhatsApp, through the chat on our website and by email. We have tried to write it plainly. If anything is unclear, ask us. Our contact details are at the end.
This site is operated by RIVAANTECH SOLUTION L.L.C ("RIVAANTECH", "we", "us"), a Dubai-based IT, software, and AI development company, DET Licence No. 1601384. This policy explains what happens to your information when you use rivaantech.ae and when you contact us.
We decide how and why your personal data is used, so we are responsible for it (the "controller" under the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021).
When you visit this website. This site is a static website with no backend database. We built it that way on purpose. Here is what happens when you use each part of it:
When you contact us. If you email, phone or message us, we keep your name, contact details and what you tell us, so we can reply and follow up on your enquiry. Most of these messages are handled through RIVAANTECH AI Desk, described in the next section.
We do not sell your personal data, and we do not use it for advertising profiles.
RIVAANTECH AI Desk is our own system for answering enquiries. It is an AI assistant connected to a customer records system (a CRM). It replies to common questions using information we have written and checked, asks a few questions to understand what you need, can book a call with us, and passes anything important or unusual to a person on our team.
| Where you contact us | What we receive and keep |
|---|---|
| WhatsApp (+971 4 358 4422) | Your phone number, your WhatsApp profile name, your messages, any photos, voice notes or files you send, and the delivery and read status of our replies. |
| Web chat on rivaantech.ae | What you type, and any name, email address or phone number you choose to give us. To let you pick up your conversation, the chat window saves a session code in local storage in your browser; the code stops working after 30 days. We use a scrambled (hashed) form of your IP address to limit abuse. |
| Email (info@rivaantech.ae) | Your email address, your name, the email and its attachments. |
From these we keep a contact record: your name, contact details, preferred language, the channel you used, the company you mention, what you are interested in, the answers you give to our questions, any call booked with us, and notes and a short summary of the conversation.
We also keep a record of your consent and opt-out choices: when you saw our notice, its exact wording, the channel, and when you asked us to stop.
Please do not send us health information, ID card or passport copies, or bank or card details by chat. We do not need them to answer an enquiry.
We use your data only for these purposes. Where the law requires your consent, we ask for it, and you can withdraw it at any time by replying "STOP" or contacting us.
Replies on WhatsApp and web chat are usually written and sent by the AI assistant, not by a person. Email replies are prepared by the assistant and checked by a person before they are sent.
AI can make mistakes. If an answer looks wrong, ask for a person and we will correct it.
AI Desk data is stored in the UAE. AI Desk's database, files, backups, logs and keys are kept in our cloud provider's data centre region in the United Arab Emirates.
Some data processing may happen outside the UAE. To prepare a reply, AI Desk processes the relevant part of the conversation (the recent messages and the matching parts of our own information) on our cloud provider's servers, which may be in data centres inside or outside the UAE. Before each request, AI Desk replaces phone numbers, email addresses, Emirates ID, passport and card numbers, bank account numbers (IBAN), street addresses and dates of birth with placeholders. Names are not removed, so your name, and anything else you write in your own words, may be included in what is processed. Our provider's terms do not allow it to use this data for its own purposes.
The search that finds the right part of our own information for your question runs in the UAE. The same personal details are replaced before your question is searched.
This website is hosted on a Contabo GmbH virtual server in the United States, so the server logs described above are kept there.
Other providers. WhatsApp messages pass through Meta, and calendar bookings through Google; both may process data outside the UAE (see the table below).
When personal data is processed outside the UAE, we use providers that are bound by their data processing terms, and we send no more than the task needs.
We use these providers to run the website and AI Desk. They act on our instructions under their business terms and data processing terms. Each one sees only what it needs.
| Provider | What they do for us | Personal data involved | Where |
|---|---|---|---|
| Our cloud provider (hosting) | Hosts AI Desk: database, file storage, applications, backups, logs and key storage | Everything AI Desk holds | UAE |
| Our cloud provider (data processing) | Processes conversations to prepare replies and conversation summaries | Recent conversation text, with the personal details listed above replaced (names are not removed) | Data centres inside or outside the UAE |
| Our cloud provider (search) | Finds the right part of our own information for your question | Your question, with the same personal details replaced | UAE |
| Meta Platforms (WhatsApp Business Platform) | Carries WhatsApp messages between you and AI Desk | Phone number, profile name, messages and media | Meta's data centres, which may be outside the UAE |
| AEserver (email hosting) | Hosts our email, including info@rivaantech.ae | Email addresses, emails and attachments | The provider's servers, which may be inside or outside the UAE |
| Google (Google Calendar) | Holds our calendar, so the assistant can find free times and book a call | Your first name, the time of the call, a video-call link and a link to our own system. Your contact details are not added | Google's data centres, outside the UAE |
| Contabo GmbH | Hosts this website (not AI Desk) | Technical visit data in server logs, as above | United States |
If we add a provider, or change where data is processed, we will update this page first.
| Data | How long |
|---|---|
| Conversations and your contact record | While your enquiry or our work with you is open. If there is no open enquiry, the record is anonymised 24 months after your last message |
| Photos, voice notes, files and original emails | 12 months |
| The detailed record of each AI reply (text sent to and from the AI service) | 30 days |
| Records of AI requests without message text (time, model, cost) | 24 months |
| Approvals by our team | 24 months |
| Activity log (who did what, including the assistant) | Kept as our audit record. Your personal details in it are erased when your contact record is anonymised or deleted |
| Consent and opt-out records | As long as your contact record exists |
| Web chat session in your browser | Up to 30 days |
| System logs | 31 days |
| Daily summaries for our team | 90 days |
| Copies of your data prepared for an access request | 7 days |
| Backups | Daily backups are kept for 30 days and weekly backups for 84 days (12 weeks). The database also keeps a 7-day restore point |
If you become a client, we keep contracts, invoices and accounting records for as long as UAE law requires.
Backups. Backups are encrypted and kept in the UAE. We cannot edit a single person out of a backup, so when we delete or anonymise your data, it stays in existing backups until those backups expire, which takes up to 84 days. We do not restore deleted data from a backup except to recover from a system failure, and if we ever do, we delete your data again before the system is used.
This site does not currently use analytics, advertising, or tracking cookies. See our Cookie Settings page for the full details.
The AI Desk chat window runs from chat.rivaantech.ae and does not set cookies. To let you pick up your conversation, it saves a session code in that site's local storage in your browser. The code stops working after 30 days, and you can delete it at any time by clearing your browser's site data. Some browsers block this storage inside embedded chat windows; the chat still works, it just won't remember your earlier conversation.
If you engage us for a project, we'll collect whatever information is needed to deliver it — typically your contact details and business information you share directly with us. That's handled under the terms we agree with you individually, not through this website. We also use your contact and billing details to invoice you and meet our legal and accounting obligations.
If we run AI Desk for your business, your customers' data is processed on your instructions under a separate data processing agreement, and your own privacy notice applies to them.
Under the UAE Personal Data Protection Law you can ask us:
To make a request, email info@rivaantech.ae or message us on WhatsApp. To protect you, we confirm a request through a channel we already have on record for you, for example by replying to the WhatsApp number or email address you used. We answer within 30 days. Requests are free unless they are clearly excessive or repeated.
If you are not happy with our answer, you can complain to the UAE Data Office.
You can ask us to delete the personal data we hold about you at any time. This includes everything AI Desk holds from WhatsApp, web chat and email.
What we may have to keep. If you are or were a client, we keep invoices, contracts and accounting records for as long as the law requires, and we tell you which ones.
What we cannot delete for you. Messages stay on your own phone and in your own email. WhatsApp's own copy of your account data is controlled by WhatsApp; see WhatsApp's privacy policy.
If you only want us to stop messaging you, reply "STOP" instead. Your data is then kept only as described above, and you receive no further messages unless you contact us again.
Our website and AI Desk are for businesses and adults. They are not meant for anyone under 18, and we do not knowingly collect personal data from children. If you think a child has sent us personal data, tell us at info@rivaantech.ae and we will delete it.
We keep AI Desk in a private network with encrypted storage and encrypted connections. Staff sign in with two-factor authentication, only the people who need access have it, and every action in AI Desk, by a person or by the assistant, is recorded. No system is completely secure. If a breach affects your personal data in a way that puts you at risk, we will tell you and the UAE Data Office as the law requires. See also our Security page.
If how we handle data changes — for example, if we add analytics to this site, change the providers we use or where data is processed — we'll update this page and the "last updated" date above first. If a change affects how we use data you have already given us, we will tell you before it applies.
Questions about this policy, or a request about your data:
Show us one repeating task. We'll tell you if AI can handle it — and what it would cost.